Quick Summary: We collect only what is necessary, store it securely, never sell it to anyone, and you can request deletion at any time. Read the full policy below for more details.
1 Introduction
Duel casino ("we", "Platform") is fully committed to protecting the privacy of every member who uses the duelcasino.vin website and our mobile app. This Privacy Policy is drafted to clearly and transparently explain how we handle your personal information.
This document applies to all users of the duel casino platform, including website visitors, registered members and any individual interacting with our services through any channel — whether via web browser, mobile app or customer support.
By using our platform, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
Important note: duel casino fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We regard your privacy not merely as a legal obligation, but as our moral responsibility to every member.
2 Information We Collect
We only collect information that is strictly necessary to provide you with a safe, seamless and responsible service. Below are the categories of data we collect:
A) Registration Information
- Full name as shown on your identification document
- Date of birth (for age verification)
- Email address and mobile number
- Residential address
- Username and password (stored in encrypted form)
B) Identity Verification Documents (KYC)
- Copy of identity card (MyKad) or passport
- Proof of address such as a utility bill or bank statement
- Documents related to the payment method used
C) Financial Information
- Bank account or e-wallet details used for deposits and withdrawals
- Transaction records including deposits, withdrawals, and wagering activity
D) Usage & Technical Data
- IP address, device type and web browser
- Game session data including time, date and in-platform activity
- Access logs and diagnostic information for security purposes
| Data Categories | Purpose of Collection | Retention Period |
|---|---|---|
| Registration data | Account Management & Verification | Throughout the active account period |
| KYC Documents | AML legal compliance | 5 years after account closure |
| Financial data | Transaction processing | 7 years (tax requirements) |
| Technical logs | Security & fraud prevention | 90 days |
| Cookie data | User Experience & Analytics | Up to 12 months |
3 How We Use Your Data
Every piece of data we collect has a clear and legitimate purpose. We do not use your data for any purpose other than those stated below:
- Account Management: Creating, verifying and managing your member account securely.
- Transaction processing: Processing deposits, withdrawals and any related payments efficiently.
- Identity Verification (KYC): Complying with anti-money laundering (AML) and illegal financing legal requirements.
- Customer support: Resolving complaints, answering enquiries and providing the technical support you need.
- Platform security: Detecting and preventing fraud, unauthorised access and suspicious activity.
- Responsible gaming: Monitoring gameplay patterns to identify potential gambling problems and offer appropriate support.
- Platform improvements: Analysing usage patterns in aggregate (without identifying individuals) to enhance the user experience.
- Official communications: Sending important notifications related to your account, promotions you have opted into and system updates.
Our guarantees: Your data never used to build third-party advertising profiles, sold to marketing companies, or shared with data brokers in any form.
4 Information Sharing with Third Parties
Duel casino understands that your trust is our most valuable asset. We do not share your personal information except in the following limited and legitimate circumstances:
Integrated Service Providers
We work with selected service providers who help us operate the platform, including payment processors, cloud service providers and identity verification companies. All third parties are bound by strict confidentiality agreements and may only process your data for purposes we direct.
Legal Obligations
We may disclose your information to government authorities, law enforcement or regulatory bodies when required by Malaysian law, including investigations related to money laundering or financial fraud.
Interest Protection
In situations where an individual's privacy, safety or rights are at risk, we reserve the right to share relevant information to prevent harm or protect legitimate interests.
Important guarantee: duel casino never sells your personal data to any party for commercial purposes. This is not merely a policy — it is our core value.
5 Encryption & Security Measures
Duel casino continuously invests in the latest security technologies to keep your data safe at all times. Our security infrastructure includes:
- 256-bit SSL/TLS Encryption: All communications between your browser and our servers are fully encrypted, making data interception virtually impossible.
- Data Segregation: Sensitive data such as financial information is stored separately from general profile data with layered access controls.
- Two-Factor Authentication (2FA): We support and encourage the use of 2FA for an additional layer of protection on your account.
- 24/7 Monitoring: Our systems are monitored around the clock by our cybersecurity team to detect any unusual activity.
- Periodic penetration testing: We conduct regular security audits and penetration testing by independent third parties to identify and address any vulnerabilities.
- Encrypted data backups: All data backups are performed automatically and stored in encrypted format at a secure location.
While we take all reasonable steps to protect your data, no system is 100% impenetrable. We encourage you to also play your part in keeping your account secure by using a strong password and not sharing your login details with anyone.
6 Cookies & Tracking Technologies
Duel casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login, session security and navigation. These cookies cannot be disabled.
- Performance Cookies: Collecting information about how you use the platform (such as pages visited) to help us improve our service. This data is anonymised.
- Functional Cookies: Saving your preferences such as language and display settings so you do not have to reconfigure them each time.
- Analytics Cookies: Helping us understand overall usage patterns for the purpose of continuous platform improvement.
Cookie controls: You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the duel casino platform.
7 Your Rights as a Member
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our own policies, you have the following rights regarding your personal data:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or outdated, you have the right to request that we correct it promptly.
Right to Erasure
You may request deletion of your personal data, subject to legally required retention obligations.
Right to Object
You may object to the processing of your data for specific purposes, including direct marketing.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another platform.
Right to Restriction
You may request that we restrict the processing of your data while a request or complaint is being investigated.
To exercise any of these rights, please contact our privacy team via live chat or email. We will process your request within 14 working days.
8 Data Retention & Deletion
Duel casino retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or to comply with applicable legal obligations.
When your account is closed — whether at your request or for other reasons — we will:
- Deleting or anonymising your personal profile data within 30 days, unless required by law to be retained for longer.
- Retaining financial and transaction records for seven (7) years in accordance with Malaysian tax and financial legal requirements.
- Retaining KYC documents for five (5) years after account closure in accordance with AML legal requirements.
- Deleting technical log data within 90 days from the date of generation.
Early deletion request: If you wish to have your data deleted earlier than the standard retention period, you may submit a written request to our privacy team. We will review your request and inform you of the decision within 14 business days.
9 Changes to the Privacy Policy
Duel casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or platform improvements. Whenever changes are made, the "Last Updated" date at the top of this document will be revised.
For significant changes that affect the way we process your data, we will:
- Displaying a clear notice on the platform's home page at least 14 days before changes take effect.
- Sending notifications to your registered email address when changes require action or renewed consent from you.
- Keeping previous versions of the Privacy Policy for your reference if needed.
Your continued use of the duel casino platform after any amendments to this Privacy Policy are published will be considered acceptance of the revised policy. If you disagree, please stop using the platform and contact us.
10 Contact Us About Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us directly.
The duel casino Privacy Team can be reached via:
- Live Chat: Available 24 hours a day, 7 days a week, directly within the platform
- Support email: [email protected]
- Response time: We are committed to responding to all privacy-related enquiries within 3 business days
For formal complaints relating to personal data processing that have not been satisfactorily resolved by us, you have the right to refer the matter to the Department of Personal Data Protection (JPDP) Malaysia.
We are here for you: Your privacy is something we take seriously. Feel free to reach out to our team — we will do our best to resolve any concerns you have quickly and transparently.
Your Data Is Safe. Let's Start Playing!
Create your duel casino account today and enjoy a safe, transparent and exciting online casino experience. Your privacy is fully protected from the moment you sign up.